We know it is helpful to have the important details in one place. Below are answers to common questions about shopping, orders, shipping, returns, payments, and customer support at Hovixa.
What is Hovixa?
Hovixa is an online store focused on home and kitchen decoration products. We offer products intended to bring useful and decorative touches to everyday living spaces.
Where can I shop for Hovixa products?
You can browse our available products and place an order through our website:
How long does order processing take?
Orders are normally processed within 1–3 business days after the order has been placed and payment has been successfully confirmed.
Our regular business hours are 9:00 AM to 6:00 PM, based on our business location.
What time is the daily order cutoff?
Our order cutoff time is 5:00 PM Los Angeles time, USA.
Orders received after the daily cutoff may be processed on the next applicable business day.
How long will my order take to arrive?
Once your order has been processed, standard delivery generally takes 3–5 business days.
Please keep in mind that processing time comes before delivery time, so the total time from placing an order to receiving it can include both periods.
Is standard shipping free?
Yes. All products include free standard shipping.
Will my order have tracking?
Yes. Tracking information is provided for shipments.
Once tracking details are available, you can use them to follow the progress of your package.
Do you accept returns?
Yes. Eligible products may be returned within 30 days of delivery.
Returned products must be unused and meet the conditions of our return policy.
Please contact us before sending a return so we can provide the correct return instructions.
Who pays the return shipping cost?
Return shipping is the customer's responsibility.
We recommend keeping your return shipping receipt and tracking information until the return has been completed.
How are refunds issued?
If a return is approved, the refund will be sent to the original payment method used for the purchase.
How long does a refund take?
After an eligible returned item has been received and reviewed, Hovixa generally processes the refund within 5–10 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
What should I do if my order arrives damaged or incorrect?
Please contact us at info@hovixa.shop as soon as possible if you receive a damaged, defective, or incorrect item.
When contacting us, include your order details and, if possible, clear photographs showing the item and the issue. This will help us review the situation and determine how we can assist you.
What payment methods are accepted?
Hovixa accepts the following payment methods:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
Payment options displayed at checkout may vary depending on availability.
Can I cancel my order after placing it?
If you need to cancel an order, please contact us as soon as possible.
We will try to accommodate cancellation requests when the order has not yet entered processing. Once an order has been processed or shipped, cancellation may no longer be available.
How can I contact Hovixa?
For questions about products, orders, shipping, returns, refunds, or payments, you can reach us at:
Email: info@hovixa.shop
Phone: +1 (315) 979-4614
Where is Hovixa located?
Our business address is:
Hovixa
2181 Ralph Ave
Brooklyn, New York 11234
United States
What are Hovixa's business hours?
Our regular business hours are:
9:00 AM – 6:00 PM
These hours are based on our business location.
If you contact us outside regular business hours, you may send us an email and we will respond during our normal operating hours.
Still Have a Question?
If you cannot find the answer you are looking for here, please contact our team at info@hovixa.shop or call +1 (315) 979-4614. We will be glad to assist you.