Refund policy
Last Updated: August 25, 2026
At Hovixa, we want every customer to feel confident when shopping with us. We understand that sometimes a product may not be the right fit for your needs, so we have created a straightforward return and refund process.
This Return and Refund Policy explains when you can return a product, how to start a return, who is responsible for return shipping, and how approved refunds are handled.
1. Our Return Window
Hovixa accepts eligible returns within 30 days of delivery.
The 30-day period begins on the date your order is delivered. If you would like to return an item, please contact us within this period so we can assist you with the return process.
Returns requested after the 30-day period may not be accepted.
2. Return Conditions
To be eligible for a return, the product must be:
- Unused and unworn
- In its original condition
- Free from damage caused after delivery
- Returned within the applicable 30-day return period
We ask that customers take reasonable care of the product while deciding whether to keep it. Products that have been used, altered, damaged, or otherwise changed after delivery may not qualify for a refund.
3. How to Start a Return
If you would like to return an item, please contact our customer service team before sending the product back.
You can reach us at:
Email: info@hovixa.shop
Phone: +1 (315) 979-4614
Please provide your order information and, if applicable, the reason you would like to make a return.
Our team will review your request and provide the appropriate return instructions. Please do not send a return to our business address without receiving return instructions from Hovixa first.
This helps us make sure your return is handled correctly and can be matched with your order.
4. Return Shipping Costs
The customer is responsible for return shipping costs.
Hovixa does not normally provide prepaid return shipping for standard returns.
We recommend choosing a shipping service that provides tracking. Please keep your shipping receipt and tracking information until we confirm that your return has been received.
Hovixa cannot be responsible for a return package that is lost, damaged, or misdirected while being shipped back to us.
5. Returning Your Product
After receiving return instructions from our team, please package the product carefully to help prevent damage during transportation.
The returned product should be unused and in the condition required by this policy.
Once the package arrives, we will review the returned item to determine whether it qualifies for a refund.
Receiving a returned package does not automatically mean that the refund has been approved. The product must first meet the applicable return requirements.
6. Refund Process
After we receive and inspect an eligible returned product, we will process the approved refund.
Refunds are issued to the original payment method used to place the order.
Hovixa generally processes approved refunds within 5–10 business days after the returned item has been received and reviewed.
Once we have processed the refund, your bank, card issuer, or payment provider may need additional time to post the funds to your account.
The exact time for the money to appear in your account can vary depending on the payment provider.
7. Original Payment Method
For security and accounting purposes, approved refunds are returned to the same payment method used for the original purchase.
For example, if you paid using a card or another payment method available through our checkout, the refund will normally be sent back through that original payment method.
We are unable to send an approved refund to a different payment method simply because another method is more convenient.
8. Damaged Items
If your order arrives damaged, please contact us as soon as possible after delivery.
Send an email to info@hovixa.shop with your order details and clear photographs showing the condition of the product and, when possible, the packaging.
The information you provide will help us review the issue and determine the appropriate next step.
Please keep the damaged product and its packaging until we have completed our review, unless we tell you otherwise.
9. Incorrect Items
If you receive an item that is different from the product you ordered, please contact us at info@hovixa.shop.
Please provide your order information and photographs of the item you received. We will review the details and work with you to resolve the issue.
10. Used or Damaged Products
Because our return policy is based on unused products, an item may not qualify for a standard return if it has been:
- Used
- Altered
- Damaged after delivery
- Modified from its original condition
- Returned outside the 30-day return period
If there is a question about the condition of a returned product, Hovixa may review the circumstances before approving a refund.
11. Exchanges
Hovixa does not currently provide a direct exchange program.
If you would like a different product, you may return an eligible unused item according to this policy and place a new order separately.
A new order will be subject to the product availability and pricing shown on our website at the time of purchase.
12. Refunds for Cancelled Orders
If an order is successfully canceled before it has entered processing and payment has already been collected, any applicable refund will be sent to the original payment method.
Customers who need to cancel an order should contact us as soon as possible after placing the order.
Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the standard return process instead.
13. Shipping and Returns
Hovixa provides free standard shipping on all products.
Our normal order processing time is 1–3 business days, followed by an estimated standard delivery time of 3–5 business days.
Tracking information is provided for shipments.
Please note that the original free standard shipping service does not mean that return shipping is free. Return shipping costs are the customer's responsibility for standard returns.
14. Order Cutoff Time
Our daily order cutoff time is 5:00 PM Los Angeles time, USA.
Orders placed after the cutoff may be processed on the next applicable business day.
This cutoff applies to order processing and does not change the 30-day return period.
15. Refund Timing Example
If you return an eligible product and we receive it successfully, we first review the returned item.
Once the return is approved, Hovixa generally processes the refund within 5–10 business days.
After that, your bank or payment provider may take additional time to make the funds available in your account.
For this reason, the date you see the money in your account may be later than the date Hovixa processes the refund.
16. Payment Methods
Hovixa accepts several payment methods for purchases, including:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
Approved refunds are returned to the original payment method used for the purchase.
17. No Unapproved Returns
To help prevent lost or incorrectly handled packages, please do not send a return before contacting Hovixa.
A return sent without prior communication may take longer to identify and process.
Always contact us first at info@hovixa.shop and wait for the return instructions before shipping the item.
18. Questions About Your Return
If you are unsure whether your item qualifies for a return, contact us before sending it back.
Our team can help you understand the return requirements and provide the appropriate instructions.
When contacting us about a return, please include your order details so we can locate your purchase more easily.
19. Contact Information
If you have questions about this Return and Refund Policy, please contact Hovixa:
Hovixa
Website: https://www.hovixa.shop
Email: info@hovixa.shop
Phone: +1 (315) 979-4614
Business Address:
Hovixa
2181 Ralph Ave
Brooklyn, New York 11234
United States
Business Hours:
9:00 AM–6:00 PM, based on our business location.
We appreciate your business and will do our best to make the return and refund process clear, fair, and easy to understand.