Terms of service

Last Updated: August 25, 2026

Welcome to Hovixa. These Terms of Service set out the basic rules for using our website, browsing our products, and placing an order through https://www.hovixa.shop.

By accessing or using our website, you agree to these terms. If you do not agree with them, please do not use the website.

1. About Hovixa

Hovixa is an online store specializing in home and kitchen decoration products.

Business Name: Hovixa
Website: https://www.hovixa.shop
Email: info@hovixa.shop
Phone: +1 (315) 979-4614

Business Address:
Hovixa
2181 Ralph Ave
Brooklyn, New York 11234
United States

Business Hours: 9:00 AM–6:00 PM, based on our business location.

2. Using Our Website

You may use the Hovixa website for lawful personal shopping purposes.

When using our website, you agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to our systems or accounts.
Interfere with the website's normal operation.
Upload or introduce harmful software, code, or other material.
Copy or misuse website content without permission.
Use the website in a way that could harm Hovixa, our customers, or our services.

We may restrict or suspend access to the website when reasonably necessary to protect our business, website, or customers.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, prices, and availability information.

However, colors and product appearance may look slightly different depending on your device, display settings, lighting, or other factors.

We reserve the right to correct errors, update product information, change prices, or adjust product availability when necessary.

4. Product Availability

Products shown on our website are subject to availability.

Placing an item in your shopping cart does not guarantee that the product will remain available until checkout is completed.

If an item becomes unavailable after an order has been placed, we may contact you regarding the order or take appropriate action, including issuing a refund where applicable.

5. Orders

When you place an order, you are requesting to purchase the products selected during checkout.

An order is subject to successful payment authorization and product availability.

We reserve the right to decline or cancel an order in situations such as:

Incorrect pricing or product information
Product availability issues
Payment problems
Suspected fraudulent activity
Errors in order information
Other legitimate business reasons

If payment has already been collected for an order that we cancel, any applicable refund will be issued to the original payment method.

6. Prices and Payment

Prices displayed on the Hovixa website may change from time to time.

We currently accept:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

Payment must be successfully authorized before we begin processing your order.

Please do not send complete card numbers, security codes, passwords, or other sensitive payment information to Hovixa by email or phone.

7. Order Processing

Our normal processing time is 1–3 business days.

Our daily order cutoff time is 5:00 PM Los Angeles time, USA. Orders placed after the cutoff may be processed on the next applicable business day.

Our regular business hours are 9:00 AM–6:00 PM, based on our business location.

Processing time does not include the delivery period.

8. Shipping and Delivery

Hovixa provides free standard shipping on all products.

After processing, standard delivery generally takes 3–5 business days.

Tracking information is provided for shipments.

Delivery estimates are approximate and are not guaranteed arrival dates. Delays may occur because of carrier issues, severe weather, holidays, transportation problems, or other circumstances outside our reasonable control.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, please contact us as soon as possible at info@hovixa.shop.

We will try to help before an order is processed or shipped, but we cannot guarantee that an address can be changed after the order has entered processing or has been handed to the carrier.

10. Returns

Eligible products may be returned within 30 days of delivery.

To qualify for a standard return, the product must be unused and meet the requirements of our Return and Refund Policy.

The customer is responsible for return shipping costs.

Please contact Hovixa before sending an item back so that we can provide the correct return instructions.

11. Refunds

When an eligible return is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing generally takes 5–10 business days after the returned item has been received and reviewed.

After Hovixa processes the refund, your bank or payment provider may require additional time before the funds appear in your account.

12. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us at info@hovixa.shop as soon as possible.

Please include your order details and clear photographs when appropriate. We will review the information and determine the appropriate way to assist you.

13. Intellectual Property

Unless otherwise stated, content on the Hovixa website, including logos, text, product descriptions, photographs, graphics, designs, and page content, belongs to Hovixa or is used with appropriate permission.

You may view and use the website for personal shopping purposes. You may not reproduce, modify, distribute, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.

14. Third-Party Services

Hovixa may rely on third-party companies for services such as payment processing, shipping, website technology, analytics, and other business operations.

These providers may have their own terms and privacy policies. Hovixa is not responsible for independent third-party services that are outside our control.

15. Website Availability

We make reasonable efforts to keep our website available and working properly. However, we cannot guarantee that the website will always be available, uninterrupted, or completely free of errors.

Temporary interruptions may occur because of maintenance, technical problems, security updates, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Hovixa will not be responsible for losses caused by circumstances beyond our reasonable control, including third-party service interruptions, carrier delays, website downtime, or unforeseen events.

Nothing in these Terms of Service is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited.

17. Privacy

Your use of the Hovixa website is also subject to our Privacy Policy, which explains how information may be collected, used, and handled when you visit our website or place an order.

18. Changes to These Terms

We may update these Terms of Service when necessary because of changes to our business, website, services, or applicable requirements.

Any updated version will be posted on this page with a revised Last Updated date.

Your continued use of the website after an update means you accept the revised terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service will be interpreted and applied in accordance with applicable laws. Any dispute relating to the website, products, or services will be handled in the appropriate jurisdiction under applicable law.