Privacy policy

Last Updated: August 25, 2026

At Hovixa, we respect your privacy and understand that you want to know how your information is handled when you shop with us. This Privacy Policy explains what information may be collected through https://www.hovixa.shop, how we use it, and the choices available to you.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may receive information such as:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Information you provide when contacting customer support

We may also collect certain technical information automatically when you visit our website. This can include information such as your browser type, device information, IP address, and general information about how you use the site.

2. How We Use Information

We use information collected through our website for normal business purposes, including:

  • Processing and fulfilling orders
  • Arranging delivery
  • Providing shipment tracking information
  • Responding to customer questions
  • Managing returns and refunds
  • Improving our website and shopping experience
  • Preventing fraud and unauthorized activity
  • Maintaining business and transaction records
  • Meeting applicable legal requirements

We only use information when there is a reasonable business purpose for doing so.

3. Payment Information

Hovixa accepts several payment methods, including:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

Payments are handled through the appropriate payment services available at checkout.

Hovixa does not ask customers to send complete card details, passwords, or security codes by email, phone, or other direct communication.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Order and Delivery Information

When you place an order, we use the information needed to process and deliver your purchase.

Orders are normally processed within 1–3 business days. Standard delivery generally takes 3–5 business days after processing.

We offer free standard shipping on all products, and tracking information is provided for shipments.

Your shipping information may be shared with appropriate delivery, fulfillment, or service providers when necessary to complete your order.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the site, and improve the shopping experience.

You can control or remove cookies through your browser settings. Please understand that disabling certain cookies may affect some website features.

6. Information Sharing

Hovixa does not sell or rent your personal information to third parties.

We may share necessary information with service providers that help us operate our business. These may include payment processors, shipping providers, technology providers, website services, and other companies that assist with normal business operations.

We may also disclose information when required by law or when reasonably necessary to protect our customers, website, rights, or business.

7. Customer Communications

If you contact Hovixa, we may use the information you provide to respond to your request or provide customer service.

If you place an order, we may contact you regarding important matters related to that order, such as payment, processing, shipping, tracking, returns, or refunds.

8. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure. While we work to protect your information, we cannot promise absolute security.

9. Third-Party Services

Our website may use third-party services for payment processing, shipping, website functionality, analytics, or other business purposes.

These third parties may have their own privacy policies and terms. Hovixa does not control the privacy practices of independent third-party services.

If you visit another website through a third-party link, we recommend reviewing that website's privacy policy before providing personal information.

10. Your Privacy Choices

Depending on applicable law, you may contact us to ask about personal information associated with you.

You may also request correction of inaccurate information or ask about the handling of your personal data.

Some information may need to be retained when necessary for legal, accounting, fraud prevention, dispute resolution, or other legitimate business purposes.

To make a privacy-related request, please contact us using the information at the end of this policy.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so we can review the situation and take appropriate steps.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer service, business records, fraud prevention, dispute resolution, and legal obligations.

The retention period may vary depending on the type of information and the reason it was collected.

13. Returns and Refund Information

When you request a return or refund, we may use your order information to process the request.

Eligible returns may be requested within 30 days of delivery, and returned products must be unused.

Return shipping costs are the customer's responsibility.

Approved refunds are issued to the original payment method. Refund processing generally takes 5–10 business days after an eligible returned item has been received and reviewed.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, services, or legal requirements change.

When we make an update, we will revise the Last Updated date shown at the beginning of this policy.

We encourage you to review this page occasionally so you remain familiar with how Hovixa handles personal information.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Hovixa
Website: https://www.hovixa.shop
Email: info@hovixa.shop
Phone: +1 (315) 979-4614

Business Address:
Hovixa
2181 Ralph Ave
Brooklyn, New York 11234
United States

Business Hours:
9:00 AM–6:00 PM, based on our business location.

We value your trust and take reasonable steps to handle your personal information responsibly.