Shipping policy

At Hovixa, we want the shipping process to be simple and easy to understand. This policy explains how we process orders, when your package is expected to arrive, and what you can expect after your order is placed.

1. Free Standard Shipping

We offer free standard shipping on all products.

There is no separate standard shipping charge added to your order.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Processing time refers to the time needed to prepare your order before it is handed over for delivery.

Our regular business hours are 9:00 AM–6:00 PM, based on our business location.

3. Order Cutoff Time

Our daily order cutoff time is:

5:00 PM Los Angeles time, USA

Orders placed after the cutoff may be processed on the next applicable business day.

4. Delivery Time

After an order has been processed and shipped, standard delivery generally takes 3–5 business days.

Please note that the 1–3 business day processing period and the 3–5 business day delivery period are separate. Your total order time may include both periods.

Delivery estimates are provided as a general guide and are not guaranteed arrival dates.

5. Tracking Information

Tracking information is provided for shipments.

Once your order has been shipped and tracking details become available, you can use the tracking information to follow the progress of your package.

Sometimes tracking information may take a little time to update after the carrier receives the shipment.

6. Shipping Address

Please carefully check your shipping address before completing your order.

If you notice an error, contact us as soon as possible at info@hovixa.shop. We will do our best to help if the order has not yet been processed or shipped.

Once a package has been handed to the shipping carrier, we cannot guarantee that the delivery address can still be changed.

7. Delivery Delays

We work to keep deliveries within the estimated timeframe, but unexpected delays can sometimes happen.

Delays may be caused by:

  • Carrier or transportation issues

  • Severe weather

  • Holidays

  • High shipping volumes

  • Incorrect or incomplete address information

  • Other circumstances outside our reasonable control

If your package is delayed, please use the tracking information provided and contact us if you need additional assistance.

8. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors where appropriate.

If you still cannot locate the package, contact us at info@hovixa.shop with your order and tracking details so we can review the situation.

9. Damaged Packages

If your order arrives with visible damage, please contact us as soon as possible.

Send us your order details and, when possible, photographs of the shipping package and the damaged product. This information helps us review the issue and determine the appropriate next step.

10. Undeliverable Packages

A package may be returned by the carrier if the address is incorrect, incomplete, or otherwise undeliverable.

If your package is returned to Hovixa, please contact us at info@hovixa.shop. We will review the shipment and discuss the available options based on the circumstances.

11. Returns and Return Shipping

Eligible items may be returned within 30 days of delivery, provided they are unused and meet our return requirements.

The customer is responsible for return shipping costs.

Please contact us before sending an item back so that we can provide the correct return instructions.

Do not send a return to our business address without receiving instructions from Hovixa first.

12. Refunds

After an eligible returned item has been received and reviewed, an approved refund will be issued to the original payment method.

Refund processing generally takes 5–10 business days after the returned item has been received and approved.

Your bank or payment provider may require additional time to make the refunded amount available in your account.

13. Payment Methods

Hovixa accepts the following payment methods:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

Payment must be successfully authorized before an order can be processed.

14. Shipping Questions

If you have questions about shipping, delivery, tracking, or an order that has not arrived, please contact us.

Email: info@hovixa.shop
Phone: +1 (315) 979-4614

When contacting us about an existing order, please include your order details and tracking information when available.

15. Contact Information

Hovixa
Website: https://www.hovixa.shop
Email: info@hovixa.shop
Phone: +1 (315) 979-4614

Business Address:
Hovixa
2181 Ralph Ave
Brooklyn, New York 11234
United States

Business Hours: 9:00 AM–6:00 PM, based on our business location.

Thank you for choosing Hovixa. We appreciate your business and will do our best to make your order and delivery experience smooth and straightforward.